He tells me to hit F8, boot in safe mode (no joy) and then with last known good configuration. Horrified, I tell the tech support guy what has happened. After attempting to install the update (which failed!!), and subsequent re-boot I get the the black sceen with mouse pointer. We then start in safe mode, disable nearly everything in startup and services then reboot as normal. They get me to delete various temporary files as well as renaming certain folders to. So I'm on the phone with microsft tech support trying to install a vista update which fails everytime.
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